Frequently Asked Questions

Coopsphere is a digital operating platform built for cooperatives, savings groups, housing cooperatives, associations and other member-based organizations.

It brings financial management, member administration, governance, communications, reporting and accountability into one connected platform.

Instead of relying on spreadsheets, paper records, messaging applications and disconnected systems, organizations can manage their operations through a centralized digital environment.

Coopsphere is designed for:

• Cooperative societies • Savings and credit cooperatives • Housing cooperatives • Employee cooperatives • Community cooperatives • Professional associations • Member-based associations • Savings groups • Community organizations • Other collective-ownership organizations

Coopsphere helps organizations address common operational challenges such as:

• Manual member records • Spreadsheet-based financial management • Poor visibility into contributions and repayments • Fragmented governance processes • Difficult-to-track approvals • Manual meeting administration • Limited member visibility • Inconsistent record keeping • Difficult financial reporting • Weak audit trails • Disconnected communication • Administrative workload

Coopsphere provides financial administration and reporting capabilities designed around cooperative operations.

It can help organizations maintain financial records, track contributions, manage loans and repayments, monitor approvals and generate reports.

It is not intended to replace professional accounting, auditing, tax or financial advice.

No.

Coopsphere is a technology platform. It is not a bank or deposit-taking institution.

Where Coopsphere connects to banks, payment providers or other financial institutions, those services remain subject to the terms, licenses and regulatory responsibilities of the relevant provider.

Coopsphere does not represent itself as a bank or deposit-taking institution.

Where financial transactions are facilitated through integrations with third-party financial or payment providers, funds are handled by the applicable provider or financial institution.

Yes.

Coopsphere is designed as a multi-organization platform that can support member-based organizations in different markets.

Specific payment integrations, identity-verification services, regulatory requirements, currencies and data-processing arrangements may vary by jurisdiction.

An authorized representative of the organization can create an account and establish the organization's Coopsphere workspace.

During onboarding, the organization provides the required organizational information, establishes administrators, configures its settings and begins adding or importing members.

The account should be created by an authorized officer or administrator of the organization.

The person creating the account must have appropriate authority to act on behalf of the organization.

The time required depends on the size of the organization, the amount of existing data and the configuration required.

Smaller organizations can typically complete basic setup quickly, while larger organizations may require additional data preparation, migration and administrator training.

Yes.

Coopsphere supports structured data import for organizations migrating from existing systems, spreadsheets or other compatible data sources.

Data must be prepared according to the required import format.

Yes, supported financial records can be imported using the applicable data-import functionality.

Organizations should validate imported information before relying on it for operational or financial reporting.

Yes.

Organizations can migrate compatible member, contribution, loan and other structured records from spreadsheets into Coopsphere.

Our onboarding process can help organizations prepare and map their existing information.

No.

Coopsphere is designed for cooperative administrators, treasurers, secretaries, committee members and ordinary members rather than software engineers.

Yes.

Organizations can assign appropriate administrative roles and permissions to multiple users.

Yes.

Role-based access allows organizations to assign users appropriate permissions according to their responsibilities.

Yes.

Organizations can configure relevant information such as:

• Organization name • Contact information • Membership structure • Financial settings • Governance settings • User roles • Notification preferences • Organizational documents • Other supported settings

Where enabled by the organization's plan, Coopsphere can support structured management of multiple organizational units, branches or chapters.

Yes.

Coopsphere is designed to support organizations ranging from smaller community groups to larger member-based institutions.

Yes.

Organizations can assign administrative responsibilities to multiple authorized users.

Yes.

Permissions can be configured according to the responsibilities assigned to each role.

Coopsphere provides a centralized member-management environment where organizations can maintain member profiles, membership information, activity and relevant records.

Depending on the organization's requirements and applicable configuration, member profiles may include:

• Name • Contact information • Membership information • Identification information • KYC information • Contribution records • Loan records • Repayment records • Governance participation • Documents • Account status • Other organization-defined information

Organizations should only collect information that is necessary, lawful and appropriate for their purposes.

Yes, where member self-service is enabled.

Organizations can determine which information members can update directly and which information requires administrator review or approval.

Yes.

Organizations can establish membership onboarding and approval workflows.

Yes.

Authorized administrators can manage member status according to the organization's rules and applicable policies.

Yes.

Members can access information made available to them through their member portal, subject to their organization's permissions and configuration.

No.

Member information is protected through access controls. A member should only have access to information they are authorized to view.

Yes.

Coopsphere can provide notifications relating to relevant organizational activities, transactions, approvals, meetings and other supported events.

Yes.

Coopsphere provides functionality for organizations to collect and manage relevant member identity and KYC information.

KYC, or Know Your Customer/Member, processes help organizations establish and maintain appropriate information about their members.

The exact requirements depend on the organization's activities, jurisdiction and applicable legal or regulatory obligations.

Where an identity-verification integration is enabled, Coopsphere can connect the applicable verification workflow to the organization's onboarding process.

The availability of specific identity-verification methods depends on the jurisdiction and provider.

The cooperative or organization remains responsible for determining its legal and regulatory obligations.

Coopsphere provides technology to support the applicable processes but does not replace the organization's compliance responsibilities.

Access to sensitive member information is controlled according to user roles and permissions.

Organizations should only provide access to personnel who require it for legitimate responsibilities.

Coopsphere provides protected document and information-management capabilities for supported KYC records.

Access is controlled through the platform's authorization mechanisms.

Yes.

Organizations can record and monitor member contributions and related financial activity.

Yes.

Organizations can organize contributions according to supported contribution types, categories or programs.

Yes.

Members can view the contribution information made available to them through their account.

Authorized administrators can view contribution records and related reports according to their permissions.

Yes.

Where enabled, the platform can generate or provide records of contribution activity and applicable receipts.

Authorized users can make corrections according to the organization's permissions and audit controls.

Changes should be appropriately recorded so that financial records remain traceable.

Yes.

Coopsphere provides loan-management functionality for organizations that offer loans to their members.

Yes.

Where enabled, members can submit loan applications through the platform.

Yes.

Authorized administrators or designated committees can review applications according to the organization's approval rules.

Yes.

Organizations can establish appropriate approval workflows for supported financial activities.

Yes.

The platform can maintain repayment schedules and records associated with member loans.

Yes.

Members can view relevant loan information made available through their account.

Yes.

Where the applicable loan configuration is enabled, the platform can calculate supported repayment schedules based on the organization's configured terms.

Organizations can configure applicable loan parameters supported by their plan and product configuration.

No.

The organization remains responsible for its lending policies and approval decisions.

Coopsphere provides the technology for administering the process.

Coopsphere can support payment workflows through integrated payment and financial service providers.

No.

Where third-party payment providers are used, the relevant provider processes the payment according to its own authorization, terms and security requirements.

Where an applicable payment integration is available, members can make supported payments through the available payment channels.

Yes.

Supported payment transactions can generate appropriate confirmations and transaction records.

Coopsphere should not store full payment-card information unless a specific compliant payment architecture requires it.

Where payment services are provided through third-party processors, sensitive payment credentials are handled by the applicable payment provider.

Available banking integrations depend on the country, financial institution and supported integration.

Coopsphere can support financial administration relating to:

• Contributions • Savings • Loans • Repayments • Expenses • Approvals • Receipts • Financial reports • Member balances • Organizational financial activity

Yes.

Authorized administrators can record and manage supported organizational expenses.

Yes.

Organizations can establish approval workflows for supported financial activities.

Yes.

Coopsphere provides reporting capabilities designed to help organizations understand their financial and operational activity.

Yes.

Supported reports can be exported in available formats for organizational use, analysis and record keeping.

Yes.

Organizations can provide appropriately controlled access to relevant records and reports for authorized auditors or reviewers.

No.

Coopsphere provides records and reporting capabilities but does not replace an independent professional audit.

Coopsphere provides digital tools for managing supported governance processes, including:

• Meetings • Agendas • Decisions • Roles • Announcements • Elections • Voting • Governance records • Activity histories

Yes.

Organizations can schedule and communicate supported meetings through the platform.

Yes.

Members can receive relevant notifications according to their account and notification settings.

Yes.

Organizations can maintain meeting records and minutes within the supported governance environment.

Yes.

Coopsphere supports digital election workflows for organizations that use the applicable functionality.

Yes, where the anonymous voting feature is enabled.

The applicable voting configuration determines what information is visible to voters, administrators and authorized reviewers.

Yes.

Supported secret-ballot functionality is designed to separate voter identity from the vote outcome while preserving appropriate election controls.

Coopsphere provides supported election records and verification mechanisms designed to improve transparency and confidence in digital voting.

Organizations can establish appropriate procedures for reviewing and resolving disputes.

Coopsphere provides records and administrative tools to support the organization's governance process.

The platform applies the configured election rules and calculates results based on recorded votes.

The organization remains responsible for defining valid election rules and resolving disputes.

Coopsphere is designed to provide structured records of relevant activities so authorized users can understand what happened, when it happened and, where applicable, who performed an action.

Yes.

Supported administrative, financial, governance and security activities can be recorded in audit logs.

Access to audit records is restricted.

The platform is designed to preserve appropriate activity history and reduce unauthorized alteration.

Where audit logging applies to the relevant activity, authorized administrators can see information about the change.

Access depends on the organization's configuration and the type of activity involved.

Sensitive administrative and security logs are generally restricted to authorized personnel.

Yes.

Organizations can publish announcements to relevant members and groups.

Yes.

Supported notifications can provide reminders relating to relevant organizational activities.

Coopsphere can centralize many operational communications, but it does not necessarily replace every external communication channel.

Organizations can continue using their preferred communication tools where appropriate.

Yes, where supported by the organization's member and communication configuration.

Yes.

Coopsphere supports document and record management for supported organizational activities.

Depending on the organization's configuration, documents may include:

• Membership documents • KYC documentation • Meeting documents • Governance documents • Financial documents • Policies • Reports • Notices • Organizational records

Yes.

Document access can be controlled according to roles and permissions.

Where enabled, members can access and download documents made available to them.

Available reports can cover areas such as:

• Membership • Contributions • Loans • Repayments • Expenses • Financial activity • Governance • Member activity • Organizational performance

Administrators can use available reporting tools to analyze organizational information.

Yes.

Supported reports can be exported for offline analysis, sharing and record keeping.

Available customization depends on the report and subscription plan.

Yes.

Authorized users can access dashboards appropriate to their role and permissions.

Security is a core part of the Coopsphere platform.

We use technical and organizational safeguards designed to protect customer information, maintain system integrity and control access to the platform.

Coopsphere uses encryption technologies to protect information during transmission and, where supported by the infrastructure, while stored.

Detailed technical security information is available through the Coopsphere Trust Centre.

Yes.

Coopsphere supports multi-factor authentication options designed to provide an additional layer of account protection.

Yes.

Users receive permissions based on their assigned roles and organizational responsibilities.

Passwords are protected using industry-standard authentication and credential-management practices.

Coopsphere does not display users' passwords to administrators.

No.

Passwords are not available to administrators as readable credentials.

Coopsphere uses appropriate monitoring and logging mechanisms to help identify security events and operational anomalies.

Coopsphere maintains backup and recovery procedures designed to support data resilience and service recovery.

Yes.

Coopsphere maintains business-continuity and disaster-recovery processes appropriate to the platform's operational requirements.

Coopsphere incorporates security testing into its development and operational processes.

Independent assessments and penetration testing are conducted where appropriate.

Customer organizations retain their rights in the information they provide to the platform.

Coopsphere processes that information to provide the services and for other purposes described in the Privacy Policy and applicable agreements.

The cooperative or organization generally determines why and how its members' information is collected and used.

Coopsphere may process that information on behalf of the organization as a service provider or data processor, depending on the applicable arrangement.

The information collected depends on how the organization uses the platform.

This may include:

• Identity information • Contact information • Membership information • KYC information • Financial records • Transaction records • Account credentials • Device and technical information • Usage information

No.

Coopsphere does not sell personal information to third parties.

Information may be shared with authorized service providers where necessary to operate the platform, provide integrations, maintain security, process payments, provide support or comply with legal obligations.

The applicable categories are described in the Privacy Policy.

Information is retained according to applicable contractual, operational, legal and regulatory requirements.

The Coopsphere Data Retention Policy provides additional information.

Yes, subject to applicable legal, contractual and legitimate retention requirements.

Requests should be submitted through the applicable privacy contact.

Yes.

Data subjects may exercise applicable rights under relevant data-protection laws.

Coopsphere is designed to operate in accordance with applicable data-protection requirements, including the Nigeria Data Protection Act 2023 where applicable.

Our Privacy Policy explains how personal information is handled.

Where Coopsphere processes personal information subject to the GDPR, we apply appropriate GDPR requirements and contractual safeguards where applicable.

GDPR applicability depends on the nature and location of the organization, users and processing activities.

Coopsphere uses secure cloud infrastructure and data-storage services appropriate to the platform.

Applicable hosting and processing locations are disclosed through the Trust Centre and Subprocessor information.

Where regional data residency is available under a particular plan, organizations can select from supported regions.

Availability depends on the customer's requirements and infrastructure configuration.

Some services may involve international data processing depending on infrastructure, support and third-party integrations.

Where applicable, Coopsphere implements appropriate contractual and technical safeguards.

Yes.

Coopsphere is designed to integrate with selected third-party services where those integrations are supported.

Yes, supported payment integrations can connect the platform with approved payment providers.

Integration availability depends on the system, API availability and Coopsphere's supported integration framework.

Where API access is included in the applicable plan, organizations and approved partners can use supported APIs to connect external systems.

Coopsphere offers subscription plans designed for organizations of different sizes and requirements.

Current pricing is available on the Pricing page.

Where a free plan is offered, its available features and usage limits are described on the Pricing page.

Where a trial is offered, its duration and conditions are displayed during registration and on the Pricing page.

Payment requirements depend on the selected plan and current subscription process.

Yes.

Organizations can upgrade when they require additional users, features, capacity or services.

Yes, subject to the terms and limitations applicable to the selected plan.

Yes.

Organizations can cancel according to the applicable subscription terms.

Refund eligibility depends on the applicable subscription terms and circumstances.

Applicable taxes may be added according to the customer's location, transaction and applicable law.

Customers can contact the Coopsphere support team through:

support@coopsphere.org

Additional support channels may be available according to the customer's plan.

Yes.

Enterprise customers can receive additional support and service arrangements according to their agreement.

Support availability depends on the subscription plan and service arrangement.

Emergency security incidents may be handled through the designated security and incident-response channels.

Yes.

Migration assistance may be available depending on the size and complexity of the organization's data.

Yes.

Training and onboarding support can be provided to organizations according to their plan or service agreement.

Use the password-reset process available on the Coopsphere sign-in page.

Contact Coopsphere support immediately and, where available, use the account-security controls to secure your account.

Yes.

Authorized administrators can suspend or deactivate user access according to their permissions.

Yes.

Administrators should deactivate or remove user access when a person's organizational responsibilities end.

No.

Coopsphere provides technology that can help organizations improve their administration, documentation, governance and record keeping.

The organization remains responsible for complying with applicable:

• Laws • Regulations • Cooperative requirements • Tax obligations • Financial requirements • Employment requirements • Governance rules • Data-protection obligations • Constitutional or bylaw requirements

No.

Information provided through Coopsphere is not a substitute for professional legal advice.

No.

Coopsphere provides technology and administrative tools. It does not replace qualified financial, accounting or investment professionals.

No.

The platform can provide tools and controls that support compliance activities, but compliance ultimately depends on the organization's policies, configuration, operations and applicable laws.

No.

Coopsphere is designed as a multi-tenant platform with logical separation between organizations.

An organization's users should only have access to data belonging to that organization or information explicitly shared with them.

Where the applicable functionality is enabled, authorized users can manage multiple organizations using appropriate account and permission structures.

Coopsphere uses application-level authorization and data-access controls designed to ensure that requests are associated with the appropriate organization and user permissions.

Security testing is conducted to validate tenant isolation.

When an organization terminates its account, access to the service is handled according to the applicable subscription and termination terms.

Data may remain available for a defined period to allow for authorized export or recovery before deletion, subject to applicable retention requirements.

Yes.

Customers can export supported organizational and financial records using the available export functionality.

Yes, subject to legal, regulatory, security and contractual retention requirements.

Recovery depends on whether the account and associated data remain within the applicable retention period.

Coopsphere is operated by ASH Global Network Ltd.

Customers can verify our company information, contact details, policies and security information through our official websites and Trust Centre.

Coopsphere is a product of ASH Global Network Ltd.

Visit the Coopsphere Security & Trust Centre for information about security, privacy, data protection, infrastructure and responsible disclosure.

The Privacy Policy is available through the Legal & Trust section of the Coopsphere website.

Security vulnerabilities should be reported through the designated Coopsphere security contact.

security@coopsphere.org

Coopsphere conducts security testing appropriate to the platform and its stage of operation.

Where independent assessments or certifications are completed, relevant information will be published through the Trust Centre.

Yes.

Coopsphere is designed to help treasurers manage financial activity, contributions, loans, repayments, expenses, approvals and reporting through a structured digital environment.

Yes.

Secretaries can use supported tools for member administration, meetings, announcements, governance records and organizational communication.

Yes.

Authorized leadership users can access dashboards, reports, governance information and organizational records according to their permissions.

Yes.

Members receive access to the member-facing functionality made available by their organization, including relevant account information, contributions, loans, communications and governance activities.

Spreadsheets can be useful for basic record keeping, but they become difficult to manage as organizations grow.

Coopsphere provides structured workflows, permissions, centralized records, member access, reporting and auditability in a purpose-built platform.

Generic accounting systems may handle financial transactions effectively but often do not address the complete governance and membership requirements of cooperative organizations.

Coopsphere connects financial administration with member management and governance.

Building and maintaining a secure, scalable cooperative-management system requires significant technology, security, infrastructure and maintenance resources.

Coopsphere provides a ready-to-use platform so organizations can focus on serving their members rather than maintaining software infrastructure.

Yes.

Coopsphere is designed to support organizations at different stages of growth.

Yes.

Larger organizations can use the platform's organizational, permission, reporting and administrative capabilities according to their requirements and subscription plan.

Yes.

Organizations can expand their use of the platform as membership, operational complexity and requirements increase.

Yes.

Coopsphere is designed to provide a mobile-friendly experience so members and administrators can access supported functionality from compatible devices.

Where a dedicated mobile application is available, it will be listed through the official Coopsphere channels.

The web platform is designed to provide a responsive experience across supported devices.

Visit the Coopsphere website, review the available plans and select Get Started.

If you would like to discuss your organization's requirements before signing up, contact our team at:

sales@coopsphere.org

Our team is available to help.

General enquiries: support@coopsphere.org

Sales: sales@coopsphere.org

Security: security@coopsphere.org

Location: Lagos, Nigeria